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COCOON BEDDING INFORMATION MANUAL PUBLISHED IN TERMS OF S51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT 2 OF 2000

  1. INTRODUCTION

Cocoon Bedding is a private company providing 100% Mulberry Silk Bedding and Accessories.  We are classified as “private bodies” in terms of the Promotion of Access to Information Act 2 of 2000 (“PAIA”), which requires us to publish this information manual in order to inform people of the procedures to follow in order to exercise their rights to request access to information held by us in terms of PAIA.

 

Note that this information manual must be read in conjunction with our Privacy Notice, which outlines the types of personal information that we process as well as the security measures that we take in respect of such personal information. This manual, as well as the Privacy Notice may be accessed on our website at www.cocoonbedding.com.

 

2. CONTACT DETAILS

Address

8 Julian Walk, SIlwersteen Estate, Tokai, Cape Town, South Africa 7966

 

[Deputy] Information Officer

Contact Name: Jessica Van Eeden

Contact Number: +2721 741 1735

Email Address: enquiries@cocoonbedding.com

 

3. ABOUT PAIA

PAIA gives effect to everyone’s constitutional right of access to information held by private sector bodies or public bodies (i.e. government institutions) that is required for the exercise or protection of the requester’s rights.

 

A guide to the Act is available from the South African Human Rights Commission (“SAHRC”) website: www.sahrc.org.za. It describes, in each of official language:

  • What the objective of this Act are;
  • The details of each private body (where possible);
  • The process that needs to be followed in order to make a request;
  • How to get copies of the Guide at no charge;
  • How to get access to the manual of a private body; and
  • All the remedies available in law to you.

 

Should you have any queries in this regard, please contact the SAHRC directly at:

The South African Human Rights Commission:

PAIA Unit

The Research and Documentation Department

Postal address:          

Private Bag 2700

Houghton 2041

Tel:  +27 11 887-3803

Fax: +27 11 403-0625

Website: www.sahrc.org.za E-mail: paia@sahrc.org.za

 

4. INFORMATION HELD BY US

The categories of records held by us are recorded in Schedule 1 of our Privacy Notice, which may be accessed on our website at www.cocoonbedding.com. or requested at our offices.

 

5. OTHER LEGISLATION IN TERMS OF WHICH ACCESS TO CERTAIN INFORMATION MAY BE GRANTED

In addition to PAIA, the following legislation may create rights and procedures in terms of which you may obtain certain records held by us:

  • Skills Development Levies Act 66 of 1995
  • Financial Intelligence Centre Act 38 of 2001
  • [Companies Act 71 of 2008] / [Trust Property Control Act 57 of 1988]
  • Labour Relations Act 66 of 1995
  • Basic Conditions of Employment Act 75 of 1997
  • Employment Equity Act 55 of 1998
  • Income Tax Act 58 of 1962
  • Value Added Tax 89 of 1991
  • Unemployment Insurance Act 63 of 2001
  • Compensation for Occupational Injuries and Diseases Act 130 of 1993
  • Protection of Personal Information Act 4 of 2013

 

6. EXERCISING YOUR RIGHTS IN TERMS OF THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013

The Protection of Personal Information Act 4 of 2013 (“POPI”), grants data subjects certain rights relating to their personal information that is processed by us.  This section highlights the said rights and how they may be exercised.

 

Please note that the [Deputy] Information Officer may require you to provide proof of your identity to his or her reasonable satisfaction, before taking further action in terms of any request made in terms of this paragraph 6.

 

The procedures contained in this paragraph 6 will also apply to requests for personal information relating to minors by their parents or legal guardians.

 

Withdrawal of authorisation

If we process your personal information because you have consented thereto, or because it is a requirement of a contract between us, you may withdraw your consent for the processing of your personal information by way of written notice to either the [Deputy] Information Officer or, in the event of a contractual relationship, in the manner provided for in the specific contract.  Please note that such a withdrawal of consent may result in it becoming impossible for us to perform our obligations in terms of such contract, and may therefore constitute a repudiation of the contract by you, which may result in the contract being terminated.

 

Request for confirmation of records held

In terms of s23(1)(a) of POPI, you are entitled to request that we confirm, free of charge, whether we process any personal information pertaining to you.

 

You may exercise this right by way of an email addressed to the [Deputy] Information Officer, whose contact details are contained in paragraph 2 above.  The [Deputy] Information Officer will respond to you in writing within a reasonable period of receiving your request.

 

Please note that we may refuse to grant your request on any of the grounds listed in PAIA (see paragraph 7 below for the most common grounds of rejection).  In the event of such refusal, the grounds for refusal will be communicated to you by the [Deputy] Information Officer in writing.

 

Request for copies or description of records held

In terms of s23(1)(b) of POPI, you are entitled to request that we provide you with a description or copies of records containing your personal information, as well as confirmation of the identity of all third parties or categories of third parties, who have, or have had, access to such information.

You may exercise this right by way of an email addressed to the [Deputy] Information Officer, whose contact details are contained in paragraph 2 above.  The [Deputy] Information Officer will respond to you in writing within a reasonable period of receiving your request.

 

Please note that we may refuse to grant your request on any of the grounds listed in PAIA (see paragraph 7 below for the most common grounds of rejection).  In the event of such refusal, the grounds for refusal will be communicated to you by the [Deputy] Information Officer in writing.

 

 

Request for correction of personal information

In terms of s24 of POPI, you are entitled to request that we correct or delete personal information about you in our possession or under our control that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or which you believe was obtained unlawfully, or to destroy or delete a record in respect of which you have withdrawn your authorization to allow us to process it.

 

A request in terms of this section must be submitted using the form prescribed in terms of POPI. The form must be submitted by hand or email to the [Deputy] Information Officer, whose contact details are provided in paragraph 2 above.  Copies of the form may also be downloaded from the website of the Information Regulator (https://www.justice.gov.za/inforeg/).

 

The [Deputy] Information Officer will attend to the request as soon as reasonably possible and provide you with written confirmation once the requested correction has been made.

 

Objections to processing of personal information

In terms of s11(3) of POPI, you may object to our processing of your personal information if the reason for such processing relates to:

  • The protection of a legitimate interest of yours
  • The pursuit of our legitimate interests or those of a third party to whom the information is supplied
  • Direct marketing other than direct marketing by means of unsolicited electronic communications

 

In such instances, you may lodge an objection in writing with the [Deputy] Information Officer, whose contact details are provided in paragraph 2 above, by using the form prescribed in terms of POPI. Copies of the form may also be downloaded from the website of the Information Regulator (https://www.justice.gov.za/inforeg/).

 

7. PAIA INFORMATION REQUESTS

Any request for information that does not relate to your rights in terms of POPI, as set out in paragraph 6 above, must follow the procedures contained in this paragraph 7.  This incudes information that does not relate to you personally, or information that is not regarded as “Personal Information.”

 

Submitting a request

Please complete the request form prescribed in terms of PAIA. Copies of the form may also be downloaded from the website of the South African Human Rights Commission (https://www.sahrc.org.za/).

 

When completing the request form, please ensure that you provide sufficient information to enable us to adequately identify:

  • The records requested
  • The identity of the requester
  • Which form of access is required, if the request is granted
  • The contact information of the requester
  • The right which you are seeking to protect or enforce by means of the records requested (access to the records must be “necessary” for the exercise or protection of the right so stated, otherwise we may refuse your request).

 

Please note that, if you are making the request on behalf of another person, you must submit proof of your authority to do so, to the reasonable satisfaction of the [Deputy] Information Officer.

 

Persons who are disabled or illiterate may approach the [Deputy] Information Officer in person to make a request verbally.

 

Once completed, please send the form and any supporting documents via email to the [Deputy] Information Officer, whose contact details appear in paragraph 2 above.

 

Considering requests

We will only be required to consider your request once the prescribed form and supporting documentation has been submitted and prescribed fees, if applicable, have been paid.

 

Except in cases where PAIA provides for the extension of time periods, your request will be considered and a written response provided by the [Deputy] Information Officer or their duly authorized representative within 30 days of proper submission of the request.  You may provide a written motivation with your request as to why the standard time periods should not be followed and we may, in our sole discretion, choose to dispense with such time periods based on your motivation.

 

Please note that your request may be refused based on one or more grounds set out in PAIA, including the following grounds:

  • That disclosure of the requested information is not reasonably necessary to enforce a specified right, or that you have failed to adequately describe what right you seek to enforce or to provide sufficient reasons as to why the disclosure is necessary to enforce such right.
  • Where we are required to protect the privacy of a third party who is a natural person, where your request would involve the unreasonable disclosure of personal information of that natural person.
  • Where we are required to protect the commercial information of a third party, if the requested record contains trade secrets of that third party; financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of that third party; or information disclosed in confidence by a third party to us, if the disclosure could put that third party at a disadvantage in negotiations or commercial competition.
  • Where we are required in terms of a contract to protect the confidential information of a third party.
  • If the disclosure could endanger the life or safety of individuals or compromise the security of movable or immovable property.
  • To protect records which are legally privileged.
  • To protect the confidentiality of our own commercial records, including our own trade secrets, financial, commercial, scientific or technical information if disclosure would likely cause harm to our financial or commercial interests.
  • Protecting research information relating to us or a third party, if its disclosure would disclose our identity, the researcher or the subject matter of the research and would place the research at a serious disadvantage.

 

Appeal against decision of [Deputy] Information Officer

If you are not satisfied with the decision of the [Deputy] Information Officer relating to your information request, you may submit a written appeal to [the board of directors] / [the trustees] / [person in charge] for consideration.

 

Your appeal should include your original request and all supporting documentation, as well as the reasons as to why you are not satisfied with the [Deputy] Information Officer’s decision and the relief sought.  Your appeal must be submitted within 10 days of the Deputy Information Officer’s decision.

 

Once submitted, your appeal will be considered by [the board of directors] / [the trustees] / [person in charge] as soon as possible.  You will then be advised in writing of the decision relating to your appeal, as well as the reasons for the decision.  This decision will be final and, should you remain unsatisfied with the decision, you are entitled to apply to a court with appropriate jurisdiction for further relief.